Refund Policy for MATHANDBOLT Online Courses

At MATHANDBOLT, we’re committed to providing you with high-quality online courses that meet your expectations. However, we understand that sometimes things don’t always go as planned. This policy outlines our refund process for digital courses purchased on our website.

Eligibility for Refunds:

• Unfulfilled Access: If you haven’t accessed the course materials at all (no modules unlocked, no videos watched), you are eligible for a full refund within 7 days of purchase.
• Dissatisfaction within 14 days: If you have accessed the course materials but find the content not suitable for your needs within 14 days of purchase, you may be eligible for a partial refund (percentage to be determined based on content accessed).
• Technical Issues: If you encounter technical difficulties that prevent you from accessing the course content, we will do our best to resolve the issue promptly. If the issue persists and significantly impacts your learning experience, you may be eligible for a full or partial refund depending on the severity and duration of the problem.

Exclusions:

• Refunds will not be granted for:
  • Purchases made more than 14 days prior to the refund request.
  • Discounted or promotional sales.
  • Completed courses (all modules unlocked and/or all videos watched).
  • Course materials downloaded as files (e.g., PDFs, ebooks).
  • Personal changes of mind or inability to complete the course due to time constraints or other personal factors.

How to request a refund:

To request a refund, please contact our customer support team at [email protected] within the allotted timeframe mentioned above. Please explain the reason for your request and provide any relevant details, such as your order number and any technical issues encountered.

Processing Time:

Refunds will be processed within 5 business days of receiving your request and verifying the information. The refunded amount will be credited back to the original payment method used for the purchase.

Contact Us:

If you have any questions about our refund policy, please don’t hesitate to contact our customer support team. We’re always happy to help!

Please note: This is a generic policy and may need to be adapted to your specific website and courses. It’s always recommended to consult with a legal professional to ensure your refund policy complies with all applicable laws and regulations.

We hope this information is helpful!